Dynamic Agents
Cleaned up version of my own resolution to posting in help section of forum.
Clean 2.6 install
Updates and FreePBX Modules Installed
From the CLI navigate to the following location /etc/asterisk
With your prefered editor ( i like vi ) open amportal.conf and find the following:
# AMPEXTENSIONS: the type of view for extensions admin
# If set to 'deviceanduser' Devices and Users will be administered seperately, and Users will be able to "login" to devices.
# If set to 'extensions' Devices and Users will me administered in a single screen.
AMPEXTENSIONS=extensions
Change the value from extensions to deviceanduser like so:
AMPEXTENSIONS=deviceanduser
Save and exit.
Now we need to restart asterisk and amportal.
From CLI i use the following command
amportal restart
Now login to the webui, and create a user
Complete the form to your needs
Be sure that you supply a password in the User Password field.
Now that we have a user, submit the changes.
Now we need to create a device.
Under Device Options:
Provide a password
Under Device Info
Supply a device ID and Description
For device type, select Adhoc
For default user select none
Now that we have a device, submit the changes and reload.
Tada! the user and device has been created. Now, onto the queue.
For creation of the Queue, please refer here http://freepbx.org/support/documentation/module-documentation/que...
Back already or already know how to make a queue? Cool you rock! Let's continue.
Now, place the ID of the USER into the static agents field.
Now that we have a queue, submit the changes and reload.
Now, lets try it out!
On the Device, place a call to *11, when prompted, enter your USER Extension, next it will ask for a password, enter the USER password.
Voila! Your User is now an Agent in the Queue.
To logout, simply dial *12
So, with this configuration you should have a device that a user can login or out of at will.
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Awesome Factor:4 out of 5. Why?
You can assign a dynamic agent to more that one queue. Try it!
Hot desking: This allows a single user to have multiple devices with the same phone number. It also allows a single device to be used by multiple users in a hot desk style environment, where a user logs into the device resulting in it becoming their phone.
Tip:
Don't create the user extension and device id in the same range of numbers, it could confuse the simple minded folk :)
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References:
http://www.freepbx.org/support/documentation/module-documentation...
http://freepbx.org/support/documentation/module-documentation/que...
