Polycom IP330 Could not contact boot server (trixbox pro)

1. yes the phone has an extension assigned to it
2. logged into to terminal and yes there are files created for that phone
3. don't believe dhcp server is the problem (i am an IT guy and didn't put any config in for option 66)

couple of other things i noted

the phone goes very fast from updating config to unable to contact boot server. Like it sees the server but is immediatlly rejected. I notice on the the phone there is a username and password after entering the tftp boot server. does this have any relavance?

by the way my server id is 109188 since i think you are with fonality

thanks Parker

Mike,

We installed a server yesterday for a customer and had the same issue with the IP550 phone. We installed 10 Cisco 7940 phones and 1 7941. All of these phones found the tFTP server for the updated firmware and config files and loaded them like normal. The Polycom IP550 and Linksys SPA942 did not find the tFTP server though. The DHCP server had option 150 and 66 set to the IP of the trixbox pro server which should be all that is needed.

I set the tFTP to option 66 manually on the IP550 and even told it trixbox pro server address. After saving the settings it reboots and then just as before it could not contact the boot server. There is some random username and password in the tFTP config on the phone by default but even if I delete them it still gives the same error.

I can tell from the tftp.log file that the Polycom and Linksys phones are not contacting the tFTP server at all. Any ideas as to what is causing these phones to not know where the tFTP server is?

The phones and server are all on the same VLAN.

Gasmanz

Hello there,

Have been reading this discussion wiht great interest as I am just setting up 2 Polycom 4000 IP Soundstation. Basically have the same situation and I was looking for this tftp log but cannot find it. Can someone tell me where this log is located on the Asterisk server? I looked under var/log and also looked under tftpboot directories but cannot find it. Yes I have now set up the phone to boot from the tftp. First I had to it FTP but then once I read this discussion I changed it ot tftp. I neither can locate this xfer.log file.

Mike you say the config files should be under /tftpboot directory. The Polycom also creates a /home/polycom directory where it puts things. This is confusing as now I have files in both! Is there anywhere where one can direct the Polycom to look in a certain directory?

Thanks,
John

Thanks Mike, good question that one, now we are actually at this moment using no Trixbox, we use FreePBX. Reason it was posted here was I saw the discussion and thought this basic question would apply to FreePBX but might not so will post there if no other way. Meanwhile we do more RTFM here to resolve this.
John