support

Feature Request -- Continue to record a call on a transfer to another extension

TravisWhidden
Posts: 69
Member Since:
2007-12-14

I am not sure if this is possible, but now that we are live with this system, I am seeing all these cool features. I took a call today that I wanted to review with my business partners. The call originated from our sales queue, and then the associate that handled the call transferred him to me via the HUD (and it worked like a charm), however the audio file stopped recording as soon as it transferred. Is it possible to have it continue recording, or maybe start recording automatically under the new user that received the transfer? A single file would work best, but not sure if that is possible or not.

If not, its not a show stopper, but it would be nice if an admin could listen to a call and how it was handled from start to finish without having to click record each time a call is transferred.

Thanks!

Travis

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Travis Whidden



samy
Posts: 157
Member Since:
2006-10-21
Travis, Currently whenever a

Travis,

Currently whenever a call is transferred, if there's an active, recording it is stopped and it must be re-recorded now that it's on a new channel.

This is a known bug which we do have plans on resolving, though there's no timeline on this yet.

Thanks,
Samy

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Samy Kamkar
Fonality Director of Engineering



NellyB
Posts: 34
Member Since:
2006-10-08
Follow-up on *OLD posting

hiya, this bug (call recording not continuing once a call is transferred) was identified in 2006.
Do we know if it was ever resolved? I have a customer who's asking about this.



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