911 and prepending your dial plan
Submitted by TrifectaTest on Fri, 09/05/2008 - 12:09pm.
Greetings!
We have been running trixbox pro EE since the beginning of the year and have been very happy with it.
I have ran into one surprising problem.. Ever since we switched from an old legacy phone system to our new trixbox setup our number of accidental 911 dialings have gone up (even though we had to dial 9 with our old system as well) to the point we are getting fines from the city.
I have implemented the suggested solution of training my users to not dial a one before the area code and to prepend a 1 in the dial plan. Users still sometimes dial 911 by accident, and hang up right away. We have tried training them to NOT hang up if you accidentally dial 911 and to explain to the operator it was an accident, but they don't listen and the cops show up and we get fined $180 :)
I think with our old system it didn't connect to the phone company as fast when you dialed calls, so if a user dialed 911 by accident but hung up real fast the call was never actually completed, whereas now with our new voip+PRI setup it connects virtually instantly.
The boss is against changing the dial out number away from a 9. The thought I had was to prepend a delay to the 9+11 dial plan so if a user dials 911, and hangs up within X seconds the call is not completed. Would that work in theory?
I tried to set this up, but when I attempt to use a "w" in the prepend text box it accepts the w's, but when I apply the changes the w's disappear. Is this a bug or am I doing something wrong?
Thanks in advance!
Server #114659
-Russ
Maybe cause I am fat but this is awesome
Fri, 09/05/2008 - 7:44pm
DISCLAIMER!! I DONT RECOMEND MESSING WITH (!! IF SOMEONE DIES IT IS ON YOU!!!!
in from-internal-custom
exten => 911,1,Answer()
exten => 911,n,Playback(call-preempted) ;This call has be preempted
exten => 911,n,Playback(you-entered) ;You Entered
exten => 911,n,SayDigits(911) ; Nine One One
exten => 911,n,Playback(privacy-please-stay-on-line-to-be-connected) ;Please stay on the line to be connected
exten => 911,n,Wait(3) ; wait for 3 seconds
exten => 911,n,Dial(zap/g0/911) ; this should be the where you want it to go
James:
I will look into
Thu, 09/18/2008 - 6:51am
James:
I will look into those from-internal-custom configs, that is something I have never messed with (and I understand the disclaimer, I will get every change approved by MY boss, so its on him ;) ). That does look like what I want though.. even just having the voice prompts, then connecting, would be perfect.
Micheal:
The problem is no matter what dial properties I have users still end up thumbing 9-1-1 into their phone. I want to change HOW dialing 9-1-1 actually behaves.
All:
What if I make my 911 dial plan "9+11."? If I do that, will that require the user to press the DIAL button on their phone after pressing 911, instead of it dialing as soon as you hit the last 1?
Also, once I implement my new 911 plan does anyone know off hand how I go about testing it? I will prob call my local non-emergency police number and ask them, I'm sure there is some protocol for companies to test their 9-1-1 emergency plan.
Thanks again!
-Russ
Member Since:
2007-12-27