Call Center Features
Submitted by sb020397 on Mon, 02/11/2008 - 8:29pm.
Need a way instead of using the scheduled times that we can have a button on our phone to take the system in and out of day and night mode. Also how about a way to dispay how many people are in the que on the screen? We have all Aastra phones and it seems like it would be easy to build a script to call a command from Trix? We have call agents all over the place , 28 total. It would be a nice way to have a quick glance at what's waiting for you.
Day and Night mode toggles
Mon, 02/11/2008 - 10:02pm
How about Now?
Thu, 05/29/2008 - 4:22pm
Were using trixbox for a
Tue, 06/24/2008 - 4:22am
Were using trixbox for a call answering service and also wanted to know about turning night mode on / off at specific hours.
nicko,
You can create a
Tue, 06/24/2008 - 6:23am
nicko,
You can create a schedule instead of using night mode. Set your schedule to match your work week hours. Then in the IVR, set the option "Go to submenu by Schedule" and have it go to a paticular submenu during business hours. Then if it does not match your business schedule do something else.
Does call center already have night mode?
Fri, 09/05/2008 - 4:10am
I thought this was already in call center? I see it as an option but can not get it to work?
*66 but it does not work. All I want is to use it to dial a blast group. I also set it up in the scheduler, what am I doing wrong. I am also not using a password on the night mode
thanks
Hey Wrc1045
Thu, 09/11/2008 - 4:08pm
Yes night mode is in both EE and CCE versions.
What is your setup? Either use the scheduler or night mode, I wouldn't use both. Use scheduler to go to after hours at a specific time. Otherwise use night mode if the time is constantly changing when you need to go to after hours.
Night mode: After the call is answered by the system have the very next step as go to "sub-menu" when in night mode. Then in that particular sub menu, have it set as ring blast group. Then *66 activates/deactivates night mode. (night mode has to be one of the first steps in the IVR otherwise it'll do all other steps before reaching night mode)
Hope that made sense.
I have tried to set the call
Tue, 11/04/2008 - 3:15pm
I have tried to set the call center/trixbox to work in night mode and the scheduler. I could never get it to work on even another trixbox/call center pro machine. I finally just gave up. I also called my vendor and he did not know what was going on either. They said they had fonality log in and they could not figure it out and said it should work. I was at a loss and juts gave up.
I have reviewed all the online documentation and have had several of our computer/programmers looks and could not figure it out either.
So we just bought another call center/trixbox machin to play with..... What do you all think.... Could you please give me some insite on this?
My schedule
m-sat 7:00 am to 8:00pm schedulemonsun
sun 8:00am to 5:00pm schedulesun
MAIN
answer call
schedulemonsun goto submenue callcenter1
schedulesun goto submenue callcenter2
ring blast phones
play message
ring blast phones
play message
say goodbye
hangup
callcenter1 and callcenter2 work perfectly fine. all works except the scheduler. any ideas.
Member Since:
2007-10-25