support

Please HELP!! Refleshing feature HUD monitor

Yusaku
Posts: 8
Member Since:
2008-06-22

This is Yusaku of Japan.
I have one question about refleshing feature HUD monitor.
Some kind of monitors can't be refleshed quickly for network load.
Can trixbox Pro's HUD monitor be refleshed without any problems
even if 200 seats are connected to trixbox Pro server?



Mike Joyce
Posts: 424
Member Since:
2007-03-07
Yusaku, I am not sure what

Yusaku,

I am not sure what you are asking. Are you talking about restarting HUD?

Thanks,
Mike



Yusaku
Posts: 8
Member Since:
2008-06-22
detailes

Thank you for your thinking my questions.
It dosen't mean restarting HUD.
In usual call center, supervisor or leader manages each agents with monitor or HUD.
consequently, realtime updating status of every agents or que, login, logout, means all status realtime updating.
ex, AVAYA PBX can make monitor update per 3 seconds. We can change this update interva.
Do you know if we can set update interval or not.
And how quick can HUD update agent status with many many agents, like 200 agents.

Thanks,
Yusaku



ddavidson
Posts: 110
Member Since:
2007-12-17
Hi Yusaku, From what I have

Hi Yusaku,

From what I have heard, HUD 3 should be out within a month or so and it should have some much better monitoring features.

--

Derek

FtOCC Tech Certified
Thomas Technologies, Ltd.
Can Help with Support in the Dallas/Ft. Worth area.
800-842-8493
ddavidson@thomastech.com



Mike Joyce
Posts: 424
Member Since:
2007-03-07
Yusaku, There is typically

Yusaku,

There is typically near-zero lag associated with HUD updates. The polling of the phone system is in real-time. However, there is always lag associated with networking. So the update will be dependent on your networking lag time.

There is no setting to increase or lower the polling time.

Thanks,
Mike



Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.