Please HELP!! Refleshing feature HUD monitor
This is Yusaku of Japan.
I have one question about refleshing feature HUD monitor.
Some kind of monitors can't be refleshed quickly for network load.
Can trixbox Pro's HUD monitor be refleshed without any problems
even if 200 seats are connected to trixbox Pro server?
Thank you for your thinking my questions.
It dosen't mean restarting HUD.
In usual call center, supervisor or leader manages each agents with monitor or HUD.
consequently, realtime updating status of every agents or que, login, logout, means all status realtime updating.
ex, AVAYA PBX can make monitor update per 3 seconds. We can change this update interva.
Do you know if we can set update interval or not.
And how quick can HUD update agent status with many many agents, like 200 agents.
Thanks,
Yusaku
Yusaku,
There is typically near-zero lag associated with HUD updates. The polling of the phone system is in real-time. However, there is always lag associated with networking. So the update will be dependent on your networking lag time.
There is no setting to increase or lower the polling time.
Thanks,
Mike


Member Since:
2008-06-22