Queue Help Needed (Trixbox not playing announcments)
Submitted by gavinlew on Sat, 07/12/2008 - 6:49am.
Hi,
I have set up a queue , however I cannot get Trixbox to announce the Hold Time/Number of callers waiting or the periodic announcement.
When I call into the queue, I monitor the console and I do not even see trixbox attempting to play the recorded files.
The queue configuration is as follows ;
Agent Announcement: None
Music on Hold Class: Default
Ringing instead of MOH: Ticked
Max Wait Time: 5 minutes
Max Callers: 8
Join Empty: Strict
Leave when Empty: Strict
Ring Strategy: Ring All
Agent Timeout: Unlimited
retry: 5 seconds
Wrap Up Time: 30 seconds
Call Recording: gsm
Event When Called: Yes
Member Status: Yes
Skip Busy Agents: Yes
Caller Position Announcements
Frequency: 15 seconds
Announce Position: Yes
Announce Hold Time: Yes
Periodic Announcements
IVR Breakout Menu: (My IVR Menu)
Repeat Frequency: 30 seconds
Join Announcement: (You are in a queue)
The audio files I wish to play are located in /var/lib/asterisk/sounds/custom , recorded in the WAV format. - The join announcement is playing out correctly.
The file /etc/asterisk/queue_additional.conf also appears to be correct and has the relevant entries.
What should I do from here?
Possible Fix
Thu, 07/17/2008 - 5:38am
Alternate possible fix
Fri, 07/18/2008 - 11:53am
Add the mp3 playing feature and use properly encoded MP3 files instead. They will take up less space than similar wave files.
The wave files will put less strain on your server and WAV files aren't really that much bigger (in the grand scheme of things) than similar MP3 files. If you run out of space from these wave files, you could always slap in an 80G drive, fill it with your favorite music and prompts, and mount it on .../custom/
Member Since:
2007-07-03